Take a look at our Help & FAQ section. We have guides and FAQs to help you manage your British Gas Plus energy account.
In an emergency, if you’ve got no gas or electricity, head to our emergency guide.
Our UK-based webchat team can help if you have a question about your energy account. We’re available 9am-5pm Mondays to Fridays. To chat with us, you’ll need to log into your online account.
If you’re having problems logging into your account, then you can reset your password by giving us the email address you signed up with.
The first step to resolving your complaint is to contact either us or your broker about your issue, we’ve provided more detail about how to do this below.
If we got something wrong, then we want to put it right.
Speak with our UK-based webchat team. We’ll do all we can to resolve your complaint quickly:
Our Webchat team are available 9am-5pm Monday to Fridays.
For our full complaints procedure please refer to our British Gas business website.