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We may already have an answer for you...

Take a look at our Help & FAQ section. We have guides and FAQs to help you manage your British Gas Plus energy account.
 

Still need to get in touch?

To chat with us, you’ll need to log into your online account. We’re available 8am to 6pm Mondays to Fridays. 

Log in

If you’re having problems logging into your account, then go to Forgotten password.

 

 

I want to make a complaint

The first step to resolving your complaint is to contact either us or your broker about your issue, we’ve provided more detail about how to do this below.

Complaining to British Gas Plus

If we got something wrong, then we want to put it right.

Speak with our UK-based webchat team. We’ll do all we can to resolve your complaint quickly:

  • We’ll listen to you to understand what’s gone wrong and why it’s happened
  • We’ll do our best to fix it quickly
  • If we can’t fix it there and then, then we’ll keep you updated and tell you what we’re doing to fix your issue

Log in to chat with us

Our Webchat team are available 8am to 6pm Monday to Fridays.

For our full complaints procedure please refer to our British Gas business website.